CANCELLATION POLICY

We require 24 hours notice for all cancellations and reschedules. For appointments cancelled or rescheduled within the 24 hour (the day before your appointment) window, there will be a charge of 50% of your scheduled service(s). For all same day cancellations or no-shows, there will be a 100% charge for the service(s) scheduled.

LATE POLICY

In order to avoid any scheduling issues, we ask that you please arrive 5 minutes prior to your appointment to allow for check-in. If you are late for your appointment by 10 minutes or more, you may be subject to a dry style and/or we may need to reschedule or cancel your appointment. Any dry style provided as a result of a late appointment will be charged at the full price of the appointment booked.

EXTENSIONS POLICY

All of our Stylists have completed comprehensive training and have learned how to handle extensions with care. However, Hair + Space is not responsible for damaged or loose extensions as a result of a Hair + Space service.

Guests with micro-links extensions are advised to reach out prior to booking their appointment. This will allow us to assess your needs and confirm we can provide you with service that meets Hair + Space standards.

STYLIST REQUESTS

While we try to accommodate all stylist requests, we cannot guarantee you will be paired with a particular stylist. We will contact you if the stylist requested becomes unavailable.

DRY STYLE POLICY

A dry style is a no-wash, no-blow dry service that is performed on clean dry hair only.

For a service to qualify as a dry style it must be achievable within 45 minutes or less and on hair that is deemed in good condition (clean, dry, not overly matted or tangled).

Only Hair + Space signature styles, as outlined in the hair menu, will qualify for a dry style.

Guests who are late and may be subject to a dry style service will be charged the full price of the service booked. Hair + Space has the right to refuse a dry style service should it not meet the criteria as defined above or if the quality of work will be compromised without the full wash and style.

Re-Do Policy

In the event that a client is unsatisfied with their service, a manager will assess and address the stylist to determine the plan of action.  If a redo is offered, it must be completed within 7 days by a manager or the original stylist. We aim to please and take care of our clients to ensure satisfaction. We do not offer a refund after services have been rendered.